Access Softek knows that in-house contact centers are expensive and difficult to optimize. Outsourcing support to third-party contact centers often results in poor member experiences and limited support capabilities.
With these issues in mind, we set out to build an affordable round-the-clock Live Chat Service that solves these issues - and more - for you and your members. The dedicated Access Softek 24/7 Live Chat Team already knows your e-banking platforms better than any third party you could hope for and we have direct access to your admin tools and user logs, which allows us to handle a higher volume of member inquiries quickly and seamlessly move member inquiries to your teams when needed.
Currently, our clients live with this service are seeing 5-25% growth in live chat use month over month, meaning less calls into your call center and more satisfied users. The live chat button can be added to your mobile application, online banking, and any other website that you like. Of course, we can still authenticate members safely and effectively. At the conclusion of each live chat, users are prompted to complete a survey to ensure the service is always improving.
Please join our webinar to learn more about the benefits our 24/7 Live Chat Service can provide to your financial institutions and your members.